Refund policy

Return & Refund Policy

At STOX, we stand behind the quality of every product we make. Please read this policy carefully before placing your order.

All Sales Are Final We do not offer refunds. All purchases are final. The only exception is an item that arrives incorrect or defective due to an error on our part (see below).

Sizing - Read Before You Order (Apparel) Every apparel product page includes a detailed size chart. Please review it and measure yourself before ordering. Ordering the wrong size is not considered our error, and the costs below will apply.

Incorrect or Defective Items (Our Error) If you receive the wrong item or a defective product because of a mistake on our end:

Contact us within 7 days of delivery at info@stoxhockey.com with your order number, a description of the issue, and clear photos;
Once approved, we will send a replacement or issue a refund to your original payment method within 2 business days of receiving and inspecting the returned item;
In these cases, STOX covers all shipping costs.

Exchanges (Wrong Size or Change of Mind) We do not issue refunds, but we may accept an exchange if all of the following are met:

You contact us within 14 days of delivery at info@stoxhockey.com with your order number;
The item is unworn, unwashed, and in its original condition with all tags and packaging intact;
You cover the cost of return shipping to us AND the cost of shipping the replacement back to you. Both shipping legs are paid by the customer.

Exchanges are subject to availability. If your requested size or item is out of stock, we will issue a store credit for the value of the returned item once it is received and inspected (shipping costs not included).

Non-Returnable / Non-Refundable

Any return or exchange sent without prior approval;
Items that are worn, washed, altered, damaged by the customer, or missing original tags/packaging;
Any item submitted more than 14 days after delivery.

Contact Us Any questions? Reach out at info@stoxhockey.com and we'll be glad to help.